Our Promise

We want you to feel confident trying AgelessGlow.

If you're not satisfied with your purchase, we offer a 30-Day Money-Back Guarantee from the date your order is delivered.

You're welcome to open and reasonably test your product. If it isn't right for you, contact us within 30 days of delivery to request a return.

30-Day Money-Back Guarantee

To be eligible for a return:

• You must contact us within 30 days of receiving your order.
• The product may be opened and reasonably tested.
• The product must be returned in good condition, without damage caused by misuse or signs of excessive use.
• Please include the original packaging, accessories, and components where possible.

To start a return, contact us at care@agelessglow.online with your order number.

Please do not send your product back before contacting us. We will provide you with return instructions.

Return Shipping

For change-of-mind returns under our 30-Day Money-Back Guarantee, return shipping costs are the responsibility of the customer.

If your product arrived damaged, defective, or incorrect, AgelessGlow will cover the applicable return or replacement shipping costs.

Original shipping charges, if any, are non-refundable unless the product was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at care@agelessglow.online within 7 days of delivery.

Please include your order number and, where possible, photos showing the issue.

After reviewing the issue, we will arrange an appropriate replacement or full refund at no additional cost to you.

Refunds

Once we receive and inspect your returned product, we will notify you about the status of your refund.

Approved refunds will be issued to your original payment method.

Refunds are typically processed within 5–10 business days after the return has been received and inspected. Your bank or card provider may require additional time for the refund to appear in your account.

UK & EU Customers

Our 30-Day Money-Back Guarantee is offered in addition to any statutory rights you may have under applicable consumer protection laws.

Customers in the United Kingdom and European Union may have a legal right to cancel eligible online purchases within 14 days of receiving the goods, without providing a reason.

Where this statutory cancellation right applies, you then generally have a further 14 days to return the goods after notifying us of your decision to cancel.

Nothing in this policy limits or replaces any consumer rights provided to you by applicable law.

Non-Returnable Situations

We may be unable to accept a return if:

• The return was requested more than 30 days after delivery.
• The product has been damaged through misuse, neglect, or improper handling.
• The product shows signs of use beyond reasonable testing.
• Essential components or accessories are missing.
• The item is returned without first contacting our support team.

These exclusions do not affect your statutory rights regarding faulty or incorrectly supplied goods.

How to Start a Return

Email care@agelessglow.online with:

1. Your order number
2. The product you would like to return
3. A brief reason for the return

Our support team will reply with return instructions.

Questions?

If you have any questions about your order, delivery, return, or refund, contact us at:

care@agelessglow.online

We're happy to help.

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