Refund policy

Return & Refund Policy — AgelessGlow

Last updated: 07,07,26

Our Promise

We want you to be happy with your AgelessGlow purchase. If something isn't right, here's how returns and refunds work.

Right to Cancel (UK & EU Customers)

If you are ordering from the United Kingdom or the European Union, you have the legal right to cancel your order within 14 days of receiving your item, without giving any reason. To exercise this right, contact us at kavaro.llc@gmail.com within 14 days of delivery. You will then have a further 14 days to return the item to us.

  • The item must be returned in its original condition and packaging where possible.
  • You are responsible for the cost of return shipping unless the item is faulty or not as described.
  • Once we receive and inspect the returned item, we will process your refund within 14 days, using the same payment method you used for the original purchase.

Returns for Customers Outside the UK/EU (US, Canada, Australia)

We offer a 30-day return window from the date you receive your item.

  • To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
  • Contact us at kavaro.llc@gmail.com to start a return before sending anything back.
  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund, including shipping costs, at no charge to you.

How to Start a Return

  1. Email us at kavaro.llc@gmail.com with your order number and the reason for the return.
  2. We'll confirm your return and provide instructions.
  3. Once we receive the returned item (where applicable) and confirm its condition, we'll process your refund.

Refund Processing Time

Refunds are typically processed within 5-10 business days after we receive and inspect the returned item (or, for damaged/defective items, once the issue is confirmed). Refunds are issued to your original payment method. Your bank or card provider may take a few additional days to reflect the refund in your account.

Non-Returnable Situations

  • Items returned without prior contact with our support team
  • Items showing signs of use beyond simple testing, damage caused by misuse, or missing original packaging (for change-of-mind returns)

Questions?

If you have any questions about your order, delivery, or a return, reach out to us at kavaro.llc@gmail.com — we're happy to help.